At Gordion Akademi Bookshop, we strive to provide excellent service and the highest quality product every time you place your order.

PAYMENT POLICY

When you must pay and how you must pay.

When you must pay depends on what product you are buying:

(a)  For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

(b)  For digital content, you must pay for the products before you download them.

(c)  For services, you must pay for the products before we start the service.

Accepted Methods of Payment

We accept payment by:

Credit Card with

• Visa
• Master Card
• American Express

Bank Transfer Payment

Please note that bank transfers as a FastSpring payment method are accepted for all one-time purchase products.

Credit Card Charges

Your credit card will be charged once the order is placed. If we are not able to fulfill your order for any reason your credit card will be refunded

SHIPPING POLICY

Turnaround

All orders are shipped within 24 hours (except during Holidays), however, the order may be delayed depending on quantity ordered and our inventory. If we are not able to ship within 24 hours we will contact you by email.

Carriers

We use the following carriers to deliver our orders:

• ARAS
• YURTİÇİ
• DHL
• SÜRAT
• MNG

Order Tracking

A tracking number is provided by the shipping carrier, and you will be updated your order with the tracking information.

Shipping Rates

Standard Carriage charges apply where the customer requests delivery to his / her address.

The rate charged for the shipping of your order is based on the size and weight of your order, and your location.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional.

Shipping Times

We process and ship orders Monday through Friday with the exception of major holidays. Orders received before 12 Noon EST will ship same day.

How do I Know When my Order has been Despatched?

When your order is despatched, a copy of the invoice will be emailed to you.